4th Hino Total Support Contest

Better customer service through technical and skill’s competition.

Hino Total Support Contest in its 4th Year

► Hino’s 4th year challenge is seeing continuous participation from their dealers nationwide 
► World-class event held by Hino families in 28 countries world-wide
 
Selangor, 9 December 2017: Hino Motors Sales (Malaysia) Sdn Bhd - HMSM, a subsidiary of Hino Motors Limited Japan, associates under Toyota Group of Companies, hosted another round of Hino ‘Total Support Contest’ (TS Contest) with continuous participation from 110 contestants from over a hundred Hino dealerships. This event was to allow for participants to network in order to enhance their customer servicing skills, improving technical expertise and also to exchange knowledge on ways to improve Hino dealership service.   
 
The 1-day battleground is in its’ 4th-year challenge, aiming to ‘maximize touch points with customers’. The Total Support Contest is one of Hino’s assessment platforms for the dealers to be examined in terms of their Sales, Services and Spare Parts knowledge. Rooted in Hino’s Total Support main pillars, it highlights on ‘Best-Fit Products’, ‘After-Service Support’ and ‘Customer Oriented Activities’.    
 
Held annually, TS Contest is a continuous effort by Hino to assess their dealership’s competence which will enhance customer service. The goal is to upgrade the know-how in technical skills, knowledge among dealers’ sales staff and mechanics as well as service and parts advisors nationwide. Attending training sessions prior to the contest as one of the participants’ requirements, it is also one of Hino’s support activities to sharpen contestant’s focus on the related knowledge.  
 
As format, the contest is separated according to Hino Sales, Service and Spare Parts areas of knowledge and is further divided into theoretical and practical test. This year showed additional new tools and examination courses where the contestants were to utilize HINO 300 and HINO 500 series models for Sales category and also the digital examination using DX2, an exclusive computerized diagnosis equipment for the Service category test.  
 
This competition is Hino’s world-class annual event that increases the professionalism and efficiency of Hino’s advisors, servicing personnel and customer service. Speaking at the event was the Managing Officer of Hino Motors Limited, Japan, Mr. Shigehiro Matsuoka. “This contest is an event to improve the skills of 3S staffs whereby these kinds of contests are held by Hino families in 28 countries around the world.”
 
Inspired by all of the contestant’s motivational spirit, he also added, “I am confident that participation in this contest provides you with the motivation that edges you to perform and deliver even better results to your organization.”  
 
The Managing Director of HMSM shared some of his expectations from this year’s contest, “HINO Malaysia is building up the concept of United Team HINO, through working together and supporting dealers in Total Support activities. Through these various activities and approaches, we will gain customer confidence and create more HINO fans in the country.”  
 
At the event, attendees had the opportunity to visit a booth for Hino ArmTech which was launched early this year in support of customer’s alarming concern for the truck’s security. As a built-in system, Hino ArmTech features ‘Theft Recovery’ and ‘Vehicle Tracking’ monitored through either web-based or mobile application. Apart from that, they also witnessed the announcement of the Hino Engine Oil service contest, which revealed the lucky winner that will go home with amazing prizes including Apple products and shopping vouchers.

HINO continue to Aim for Customer Trust & Confidence.

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