Greater Skills and Knowledge Gained Through Hino 5th Total Support Contest

SELANGOR, 8th December 2018 – Hino Motors Sales (Malaysia) Sdn. Bhd. (HMSM) recently launched its yearly event, the 5th HINO Total Support (TS) Contest 2018, at the Head Office located in Petaling Jaya. The event formally aims towards fostering greater skills and knowledge among the dealers to come together an uphold excellence in the automotive commercial industry.

HINO TS Contest is a platform in granting due recognition to all participants as they are giving constant support and performing excellently in engaging customer-related programs. Apart from that, throughout these distinction activities, all contestants may develop a success steered organization and enhance their skills and knowledge in the automotive commercial sector.

The whole day event has witnessed the enthusiastic participation of 38 companies of Hino’s authorized dealers, nationwide. All the 126 competent contestants which respectively represents their company are required to partake in intensive briefing and training held at Hino Total Support Customer Center (HTSCC) in Sendayan, as to give them an optimum preparation prior to the actual contest.

“The key point of our message here today is to establish Trusted People of Excellence teams with knowledge & highly skilled capabilities to reinforce our Hino Total Support Activity, and with the high level of Pride & Dignity, to represent customer satisfaction from all categories of Sales, Service and Parts”, said Mr. Ken Iwamoto, the Managing Director of HMSM during the contest opening.

Due to the vibrant and continuous support from dealers and contestants, HMSM has officially announced HINO TS Contest as one of the company’s traditions which consecutively gauges contestant’s competency, knowledge, and skills in the three main categories of Hino; Sales, Service, and Parts, includes theoretical and practical practices.

Sales
Respective to the concept of Total Support, comprehensive understanding of various product lines is a vital knowledge for all participants which not restricted to only vehicle sales but inclusive of all products, parts and after-sales activities. The contestants will be evaluated through the skills on how to operate the Power Take-off (PTO) System and Governor. In essence, all participants under Sales category are required to excel in test on Part Identification and Vehicle.

Service
The integrity of HINO is closely related to services which directly portrays its after-sales reputation. Customer’s satisfaction with the service provided is one of the imperative elements in bringing up a good image of HINO. Contestants under service category will undergo competition pertaining to vehicles diagnosis and troubleshooting with services which will develop their capabilities in fulfilling customers’ requests and satisfaction. Senior Technician will be tested in the area of Electrical Troubleshooting and Rectification, Vehicle Mechanical Parts, and Vehicle Inspection, while contestants under Service Advisor category will undergo theoretical test which involves the Hino Customer Service Advisor (CSA), Telephone Conversation, and explanation on Component Function and Trouble Shooting.

Spare Parts
In vehicles industry, spare parts plays as an important role in attracting and gaining trust from customers. Besides providing a high quality of parts, the way on how personnel communicates in conveying their knowledge on parts related matter will directly give impact to customers. Thus, Hino Parts personnel require an optimum knowledge on parts management as to develop an excellence progress. The Spare Parts contestants will be examined based on Hino product knowledge which comprises of Hino Genuine Parts identification, Electronic Parts Catalogue (EPC), Warehouse Safety SOP (Standard Operating Procedure), and 7 Storage Techniques.

Competitive vibes will not only stimulate the contestants eager to compete, but indirectly triggered them to improve their expertise, ideas, and knowledge.

Speaking at the event, Mr. Takeshi Yasuda, Senior Manager of HINO Motors Ltd. Japan, “Learn and embody new ideas and technologies with constant efforts to improve your skills. Listen carefully to our customers’ voice, and satisfy their needs with the spirit of Total Support. Your Total Support is the foundation of Hino’s reliable operation, which will also contribute to the development of society in Malaysia”.

The contest opening is officiated by the HMSM’s Managing Director, Mr. Ken Iwamoto together with the Executive Director of Hino Motors Sales Malaysia Sdn Bhd, Dato’ Johnny Chan. Together during the event also presented special guests from Hino Motors Ltd., Japan.

Besides targeting to give customer satisfaction through the three main fields; Sales, Service, and Spare Parts, Hino also complies to its fundamental on ‘Two Values’ which are “Maximise vehicle Up-Time” and “Minimise vehicle Life-Time Cost’’. The launched of Hino Total Support Customer Center (HTSCC) in Sendayan eventually pertains to the ‘Two Values’, as HTSCC provides comprehensive training program which may improve drivers’ driving skill and technicians’ expertise in conducting vehicle operations.