HINO 3S Open Ceremony at Pasir Gudang, Johor

Johor Bahru, Johor, 25 July, 2015 – Hino Motors Sales Malaysia Sdn. Bhd. (HMSM) has recently officiated the opening of its latest addition of 3S dealer (Sales, Service & Spare-parts) located at Lot 1829, Highway Kempas, Pasir Gudang, 81200, Johor Bahru. Key Power Motor Sdn. Bhd. (KPMSB) is now offering Sales, Services and Spare Parts under one roof.

Managing Director of HMSM, Mr. Ken Iwamoto was presence to grace and officially open this newly upgraded to 3S Dealership. KPMSB has been in this commercial industry since the past 11 years and had started their partnership with HINO in 2004 at this modest town of Pasir Gudang 1S Show Room. After many years in the business, KPMSB has moved up a notch by upgrading their operation to the 3S outlet.  There is a premium demand on the needs which drives to its excellence in sales and after-sales support. Both of The Managing Directors of KPMSB – Mr Phang Kian Fatt and Mr. Chai Loy are very optimistic about being a HINO Authorized Dealer simply influenced by a reason that HINO offers a full commercial vehicle line up with a “Perfect Fit” for every customer’s need.

Since the establishment, KPMSB today is a company synonymous with reliability, friendly and trusted vehicle dealer in Johor Bahru area and understands the importance of having a good relationship with his customers. This fits perfectly towards its company’s Vision and Mission by increasing productivity while leveraging all resources to successfully implement a strategic plan in order to meet customers’ needs, as well as to offer the most efficient, reliable and quality after-sales service.  

KPMSB is strategically located at the hub of rapidly growing town of Pasir Gudang with many customer databases comprising of variety sectors, mainly from low to medium size of enterprises. The cost of investment for this new newly upgraded 3S Centre building is RM 800,000 with sufficient number of working bays that enable to provide the services to customer’s vehicles. These include of 4 service bays for LCV, MCV&HCV vehicle. Covering an area of approximately 3 acres, HINO’s new 3S Centre comprises an office for administration and staffed by a team of twelve sales persons and five skilled HINO technicians; while its workshop for repairs and maintenance - can serve up to 10-12 HINO trucks per day in accordance to HINO's highest standard of quality and safety.

The opening today is to further strengthen the commitment to HINO brand and providing the best possible ownership experience for all HINO customers. With growing customer base here in Johor Bahru province, HINO foresees an escalating demand for its after sales service. By strengthening HINO's presence, it continues to deliver high quality products and provide excellent services and to keep improving customer satisfaction and reaffirms its position as the top selling commercial brand in this state of Johor. Given this encouraging sales records, they are confident that KPMSB is able to maintain the status of an undisputed Hino dealership in Johor for years to come.

Mr. Iwamoto, Managing Director of HMSM, said, “One of HINO’s principles is to develop the products attaching importance to QDR (Quality, Durability and Reliability) parallel to the concept of HINO Total Support.”  He added that, “Considering growing HINO business, we had established of HINO Total Support Center next to our assembly plant in Sendayan, Negeri Sembilan. This facility provides two drivers training, ‘Safe Eco-cien Driver Training’ and ‘Driver Familiarization Training’, equipping HINO owners with the vehicle knowledge, safety and eco-driving skill technique as one of the support activity for sustainable growth of our customer’s business”.

To move forward, HMSM with Hino Motors Manufacturing (M) Sdn. Bhd. strive together to Aim for Customer Trust & Confidence, by offering customers with the most suitable HINO range of vehicles and after sales service second to none. HINO will supply best for products to meet Malaysian customers’ needs, timely with HINO total support which brings customer satisfaction. This is particularly in line with HINO’s 36 month/100,000 km Extended Warranty and Free Service Program (FSP) for all LCV/300 Series. HINO is now extending its FSP Program to 3 Service Coupon Program (SCP) of 4th, 5th and 6th maintenance services with 50% discount on HINO Genuine oil, Filters & Labor.

Since 2010, HINO has been the market leader in the overall commercial vehicle segment of trucks and bus (GVW 4 ton and above) in Malaysia. In 2014, it sold a total of 6,380 units with the top share in the commercial market. HINO products are also some of the most technologically advanced in the Malaysian market.

Ever since its establishment in 1977, HMSM has been working closely with its dealers to improve their services through upgrading to 3S status which provides a total package of service and offers conveniences to customers across the country.  To date, there are total of 103 HINO network (outlets for Sales, Service & Parts) which 57 HINO dealers’ sales outlets nationwide, 37 of which are 3S outlets. This has been carefully planned to meet the ever growing market demands for HINO products and to provide all HINO customers with excellent Customer Services.

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