HINO 3S Grand Opening Ceremony at Autocity Ayer Keroh, Melaka FIRST HINO 3S Center in Melaka

• Hino Motors Sales Malaysia Sdn. Bhd. (HMSM) is expanding its business with their new 3S dealer, Sam Hin Motors Enterprise Sdn. Bhd. (Sam Hin)
• New 3S Center to serve the growing demand of HINO vehicle in that area
• New 3S Center will cater to customers specifically in Melaka neighborhood to provide quality service that exceeds the expectations of their esteemed customers.

Autocity Ayer Keroh, Melaka 8 Aug, 2018 – HMSM officiated the opening of its latest addition of 3S dealer (Sales, Service & Spare-parts) in Autocity Ayer Keroh, Melaka. Sam Hin which offers Sales, Services and Spare Parts under one roof. Managing Director of HMSM, Mr. Ken Iwamoto was present to officiate opening of new 3S Dealership.

Sam Hin started their partnership with HINO as a 1S center in Melaka, where they provided vehicle sales only. In 2014, Sam Hin opened their first 3S Centre in Segamat expanding from a vehicle sales office to a proper 3S outlet under one roof. Today, the new HINO 3S Center in Ayer Keroh Autocity will cater to customers specifically in Melaka neighbourhood to provide quality services that will exceed the expectations of their esteemed customers.

The company has emerged twice as Champion in “HINO TOTAL SUPPORT” Conference since 2013 and also been awarded as a “Most Improved Dealer” during HINO’s 22nd Annual Dealers Conference held in Bandung, Indonesia in January 2014. These achievements and recognition proves their full commitment to strengthen their customer satisfaction, thus enabling them to retain customers in their established network.

A good customer service is promised as they have few packages such as Pro - Care, which provides a door-to-door assistance service and a 24 hours breakdown service. Currently handled by 20 of professional and well-trained staff, the center is equipped with maintenance bays and an Express Maintenance Bay (EMB) that guarantees a 45 minute speed service exclusively for their customers by appointment.

To add on a bit of hospitality, Sam Hin provides their customer with a comfortable air-conditioning waiting area and Free WIFI connectivity to occupy happy customer while waiting for trucks’ servicing.

It is definitely a huge support from Sam Hin for customers in that area who are in need of this kind of services. The center is strategically located at DT 13, Jalan Autocity 2, Autocity 76100, MITC Melaka, which can be easily seen from the roadway. This is a great chance to increase visibility for new customers to come to get to know about Hino, its products & services.

Mr. Ken Iwamoto, the Managing Director of HMSM congratulated Sam Hin for the new 3S opening and their effort to improve customer satisfaction and service quality. The opening today is officiated by Mr. Jimmy Tan Tin Leong, Managing Director of Sam Hin and Mr. Ken Iwamoto. The main objective is to strengthen the commitment to HINO brand and to provide the best possible ownership experience to all HINO customers. With a growing customer base here in Melaka province, HINO foresees an escalating demand for its after sales service. By strengthening HINO's presence here, it will ensure continual delivery of high quality products and excellent services and to keep improving customer satisfaction. All this will reaffirm Hino’s its positionas one of the top selling commercial brand in this state.

HINO, world’s leading brand of commercial vehicle - manufactures Light Commercial Vehicle (HINO 300 series), Medium and Heavy Duty Vehicle (HINO 500 series), Prime Mover (HINO 700 series) and buses. Ever since its establishment in 1977, HMSM has been working closely with its dealers to improve their services through upgrading to 3S (Sales, Services and Spare Parts) status which provides a total package of service and offers conveniences to customers across the country.

“HINO has built a solid reputation through the outstanding QDR, which means, Quality, Durability and Reliability. HINO’s mission is not only to develop a product which is perfect fit for each customer’s business but also to ‘Maximise vehicle Up-Time’ and ‘Minimise Vehicle Life-Time Cost’. With our HINO Total Support Customer Center in Sendayan, we are striving to deliver the best support to our customer with necessary trainings and also safety driving techniques,” said Mr. Ken Iwamoto, the Managing Director of HMSM.

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Press Release _ Sam Hin AutoCity.pdf